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Q: What should I do if I am a GoToMyPC customer?Ī: To protect you, the GoToMYPC security team reset all customer passwords. We encourage our members to enable two-step verification, and to use strong passwords in order to keep their accounts as safe as possible.
#GOTOMYPC STATUS PASSWORD#
There is no indication any other product was impacted.Ī: In order to protect our customers, we have set a mandatory password reset for all GoToMyPC users. Q: Was GoToMyPC the only product impacted by the attack?Ī: Yes, GoToMyPC was the only product line effected. Citrix can confirm the recent incident was a password re-use attack, where attackers used usernames and passwords leaked from other websites to access the accounts of GoToMyPC users. Once we determined the nature of the attack, we took immediate action to protect our customers. Further, there is no indication of compromise to any other Citrix product line.Ī: GoToMYPC (G2P) came under a password attack. Citrix encourages customers to visit the GoToMyPC status page to learn about enabling two-step verification, and to use strong passwords in order to keep accounts as safe as possible. Citrix can confirm the recent incident was a password re-use attack, where attackers used usernames and passwords leaked from other websites to access the accounts of GoToMyPC users.Īt this time, the response includes a mandatory password reset for all GoToMyPC users. Once Citrix determined the nature of the attack, it took immediate action to protect customers. In case you did not see the follow up communication.Ĭitrix takes the safety and security of its customers very seriously, and is aware of the password attack on GoToMyPC. Hat-tip: Thanks to for first bringing GoToMyPC’s security advisory to my attention.įound this article interesting? Follow Graham Cluley on Twitter to read more of the exclusive content we post. The news of the GoToMyPC security breach comes soon after users of TeamViewer, another service for remote desktop access, claimed that their accounts had also been attacked – although the company has denied that it has suffered a security incident. GoToMyPC is sensibly recommending customers enable two-step verification, which will mean any potential hackers will need more than your password alone to access your account. Has GoToMyPC suffered a data breach, with passwords nabbed from its servers by online criminals, or is it that attackers are using credentials stolen from other sites to gain access to GoToMyPC accounts?
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It’s also a pity that the details are a little sketchy. It’s a shame in their recommendations GoToMyPC’s security team left out the most important one of all – don’t reuse your passwords in multiple places.Īfter all, it’s sensible that your GoToMyPC password has been changed – but you also need to ensure that you change your passwords on any site *other* than GoToMyPC if you were making the mistake of not using unique passwords.